BravoTECH Remote Associate Support System (BRASS)
Why BRASS?
- To assist our clients in addressing business continuity through a remote workforce during this COVID-19 Pandemic.
- To allow our associates the opportunity to work remotely while on assignment and our clients with an additional service to help them increase productivity in this uncertain time.
What can BRASS do?
- Analyze remote ability. Assess Bandwidth speed.
- Triage computer software problems. Help with suggested solutions and/or provide detailed support request that our associates can provide our client’s internal help desk.
- Support limited VPN issues.
- Outline working solutions for issues including:
- Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)
- Browser support (Chrome and MS Edge)
- Educate Associates in remote best practices to help maximize the effectiveness of the remote teams.
How does BRASS work?
- Utilizing our experienced IT support staff that has years of experience supporting BravoTECH’s remote core staff.
- Communicate through our collaboration portal where all remote BravoTECH associates can share best practices and provide mutual tech support.