Interviewing With AI Chatbots – What to Expect
You may already familiar with the use of technology in the hiring process, from automated keyword screening on resumes to video interviews. Now, some companies are using artificial intelligence (AI) chatbots to conduct first-round interviews with job candidates.
But is taking the “human” out of “human resources” a good thing? Some experts are worried. In this blog post, we’ll explore:
- How AI chatbots are being used in recruiting
- Potential problems and challenges of chatbot interviews
What’s Happening
To improve efficiency, some companies are adopting AI chatbots to screen or pre-qualify candidates. At this time, chatbots are being used primarily for roles with a high number of applicants. They ask basic questions such as “Do you know how to use a forklift?” or “Can you work weekends?” While we haven’t seen AI being used to conduct interviews for highly skilled roles yet, it could become more common as the technology matures.
Potential Problems with AI Chatbots
The technology behind AI is advancing, but the systems still aren’t perfect. They can be buggy, which can lead to mishaps and confusion. Stories of chatbots failing to schedule interviews or retain accurate information are being circulated. It’s important for employers using AI to keep a human recruiter involved to resolve any issues.
Automatic Rejections Can Happen
Chatbots are designed to ask simple questions and require simple, clear-cut answers. If your responses deviate from what the AI considers normal, they may be automatically rejected. This is of particular concern for candidates with disabilities, individuals who are not proficient in the language the AI assistant is using, and anyone who responds in a manner the chatbot does not understand. Until the technology improves, AI interviews can potentially screen out great candidates.
The Perils of Discrimination
AI is only as good as the data used to train it. As AI assistants become more common in the hiring process, employers will be working to prevent discrimination by ensuring their AI tools receive do not create unintentional bias.
Be Prepared
As the technology continues to improve, we can expect to see more companies using AI chatbots to screen candidates for a range of positions, including IT roles. This makes understanding the opportunities and potential challenges that lie ahead crucial for both employers and job seekers. If you experience problems with an AI interview, we’d suggest calling the company’s human resources department to speak with someone about it. BravoTECH also suggests that employers using AI chatbots fully inform candidates about the process in advance, so they can feel more comfortable about the screening process.
It’s important to remember the value of human contact. We can work towards making the hiring process more efficient through technology, but human connections will always be needed to establish trust and hire qualified candidates who may be receiving multiple offers.
About BravoTECH
At BravoTECH, we help IT professionals navigate the complex job market while ensuring technology enhances, and does not hinder, the recruiting process. Contact us at info@bravotech.com or apply at jobs.bravotech.com.